Privacy Policy (October 2021)

Information About Us

We are FeelTru Limited, a medical weight loss clinic providing safe and secure online consultations with a nurse for a range of weight loss conditions. Prescriptions are dispensed by Certus Healthcare, the trading name for PriMed Pharmacy Limited and dispatched to patients following completed consultation via the Royal Mail/DPD.

We believe in giving you outstanding care and this includes how we treat your personal data. We respect and value your privacy so if you visit our website,, we will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This policy outlines how we treat your personal data, but if you have any questions about our service please contact our care team on 01274 677 244

What this policy covers

What information we collect

Personal data

To enable us to provide you with the best possible service and care we will collect personal information about you, gathered through registration, consultation and communication (written and verbal).

Our use of cookies We may use “cookies”

We may use “cookies” on this website. Cookies are used by most website operators to gather small pieces of information that are stored by your browser on your computer’s hard drive and are used to record how you navigate this website on each visit. You can think of cookies as providing a ‘memory’ for the website, so that it can recognise you when you come back and respond appropriately.

We use cookies to improve our services and site as they enable us to understand the size of our audience, your interests, how you use the site and speed up how you find information. We also use them to recognise when you return to our site. Most browsers automatically accept cookies, but you can change your browser to prevent cookies being stored by following your browsers instructions. If you choose to turn cookies off, this could limit the service we provide to you and may affect your online experience.

For more information about cookies and how to switch them off visit

How we use your information

We will use your personal information ONLY to allow us to provide the services you have requested. Your information will be recorded, used and protected by us in accordance with current data protection legislation, our Terms and Conditions and this Privacy Policy.

We will only share your information with other professional partners who are directly involved in providing the service and care you have requested.

We will primarily use your information:

Lawful basis for processing personal data

In compliance with GDPR and other regulatory or legal requirements the lawful basis for processing data is as follows:

Data is collected to provide clinical consultation and dispensing of medicine under regulation of the Medicines Act.

Disclosing your personal information

Your details are not shared or sold to any third parties under any circumstances.

In order to provide our products and services, we may occasionally contract other organisations to carry out some of the processing activities on our behalf. These may include our partner pharmacists at PriMed Pharmacy Limited, technology hosts, printing companies and mailing houses. In these instances, we will ensure your data is properly protected and that it is in use in accordance with our Privacy Policy

Where we store your data

Your information is stored in the UK on a patient record system.

As part of the services offered to you through this website the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU

These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How we keep your data secure

All medical records by Both Clinic and Pharmacy will be retained in accordance with “Records Management Code of Practice for Health & Social Care, Jul 2016”

All data at FeelTru is stored in keeping with best practice for ISO 27001:2015. This means that your data is securely stored and only accessible to people with the authority to access it via our clinical application.

FeelTru’s databases are secured in a private network and access to these databases are granted on an exceptional basis only. Your data is secured by industry standard protocols and firewalls to prevent unauthorised access to information. FeelTru operates to a recovery point objective of 15 minutes, which means your data is also securely backed up and protected in the event of any disruption to our IT system. All access to data is logged so we have a complete audit trail of your data inside of our organisation.

How you access, update or correct your information

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under GDPR, no fee would normally be payable, and we will endeavour to provide any and all information in response to your request free of charge. Please contact us for more details at

If your personal or health information changes, please contact our customer care team as this may affect the appropriateness of the medication prescribed to you. Contact the care team on

Retention of your personal information

We will only hold your personal data on our systems for as long as is determined by appropriate legislation, or where we have a legitimate and lawful reason to do so. We will not retain any personal data longer than this period that is no longer required for the purposes outlined in this Privacy Policy. Even if we delete your data, your data may still be retained on backup or archival media for legal, tax or regulatory purposes. The retention of your personal data will be subject to periodic review.

For statistical purposes we may keep an anonymised form of your personal data, which will no longer refer to you, without time limits, where we have a legitimate and lawful interest in doing so.

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at, by telephone on 01274 677 244, or by post at FeelTru Limited, 11 Wade House Road, Shelf, HX3 7PE, UK. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.